Refund Policy

Last Updated: October 30, 2026

At Luxe83clothing, customer satisfaction is important to us. We want you to feel confident when purchasing furniture and home furnishings from our store. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through Luxe83clothing.us.

1. Return Period

We accept return requests within 30 days of the delivery date.

If you are not satisfied with your purchase, please contact our customer service team within this period to request a return authorization.

To help us process your request efficiently, please provide your order number, the item you wish to return, and the reason for your return.

This policy does not limit any rights you may have under applicable consumer protection laws.

2. Return Eligibility

To be eligible for a return, items must generally meet the following conditions:

• The item must be unused and in its original condition.

• The item must not show signs of assembly, installation, modification, or misuse.

• All original parts, accessories, hardware, manuals, and packaging should be included where applicable.

• The item must not have been damaged after delivery due to improper handling or use.

• Proof of purchase or a valid order number must be provided.

For furniture products, we recommend carefully inspecting the item and its components before assembly or installation. Assembled or modified furniture may not qualify for a change-of-mind return, subject to applicable consumer protection laws.

Please contact us and receive return instructions before sending any item back.

3. Non-Returnable Items

To the extent permitted by applicable law, certain products may not be eligible for return, including:

• Custom-made or personalized furniture.

• Items made or modified according to specific customer requirements.

• Products marked as final sale, where permitted by law.

• Items that have been used, assembled, altered, or damaged after delivery.

• Gift cards and other products that are legally exempt from return.

These exclusions do not affect your legal rights if an item is defective, damaged upon arrival, or not as described.

4. Damaged, Defective, or Incorrect Items

We encourage customers to inspect their orders upon delivery.

If your furniture arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Please include the following information:

• Your order number.

• A description of the issue.

• Clear photographs of the damaged product, packaging, or incorrect item.

• Details of any missing parts or components, if applicable.

After reviewing your request, we will work with you to determine an appropriate resolution. Depending on the circumstances and applicable law, this may include replacement parts, a replacement product, repair, or a refund.

If the issue is caused by an error on our part or a product defect, we will provide appropriate assistance in accordance with applicable law.

5. Return Process

To request a return, please follow these steps:

Step 1: Contact Customer Service

Contact us with your order number, the item you wish to return, and the reason for your request.

Step 2: Receive Return Instructions

Our team will review your request and provide return instructions if the return is approved.

Step 3: Prepare the Item

Carefully package the item with its original components, accessories, and packaging where possible. For large furniture items, please ensure that all parts are properly secured to prevent damage during transportation.

Step 4: Ship the Return

Send the item using the return instructions provided by our customer service team. Please retain your shipping receipt and tracking information until the return process is completed.

Returns sent without prior authorization may experience processing delays.

6. Return Shipping Costs

For returns due to a change of mind, personal preference, or an unsuitable purchase, customers may be responsible for the return shipping costs, where permitted by applicable law.

Furniture products can be large, heavy, or require special transportation arrangements. Return shipping costs may therefore vary depending on the item's size, weight, and delivery location.

If an item is defective, damaged upon arrival, incorrect, or otherwise our responsibility, we will review the circumstances and provide appropriate return shipping assistance in accordance with applicable law.

Any applicable return shipping arrangements will be communicated before the return is completed.

7. Refund Processing

Once we receive and inspect the returned item, we will notify you of the outcome of your refund request.

If your refund is approved, the eligible amount will generally be credited to the original payment method used for the purchase.

Please allow approximately 5–10 business days for the refund to be processed by our payment system after approval. Your bank or payment provider may require additional time before the funds appear in your account.

The actual refund amount and timing will be determined in accordance with applicable law and the circumstances of the return.

8. Exchanges

If you would like to exchange an item for another product, size, color, or model, please contact our customer service team.

Exchanges are subject to product availability and approval. If the requested replacement is unavailable, we will discuss alternative options, which may include a refund where appropriate.

For defective or incorrect products, your legal rights remain unaffected.

9. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible after placing it.

We will make reasonable efforts to cancel the order if it has not yet entered the fulfillment or shipping process. However, cancellation cannot be guaranteed once the order has been processed or dispatched.

If your order has already shipped, you may request a return in accordance with this policy and any applicable legal rights.

Nothing in this section limits any statutory cancellation or withdrawal rights available to consumers.

10. Refund Exceptions and Legal Rights

This policy is intended to operate alongside applicable consumer protection laws.

Nothing in this policy excludes, restricts, or replaces any mandatory rights or remedies available to customers under applicable law, including rights relating to defective, damaged, or misdescribed products.

Where applicable law provides a longer return period, additional remedies, or different refund requirements, those legal requirements will take precedence over any conflicting provision in this policy.

11. Contact Information

If you have questions about returns, exchanges, or refunds, please contact our customer service team:

Store Name: Luxe83clothing

Website: Luxe83clothing.us

Address: 170 ARBOR VIEW DR, ATHENS, GA 30605-3302, United States

Phone: +1 517-214-6176

When contacting us, please include your order number and a clear description of your request so that we can assist you more efficiently.

Thank you for shopping with Luxe83clothing. We appreciate your business and are committed to providing helpful customer support throughout your shopping experience.